Yes. Standard shipping is included on most retail orders Australia-wide.
Are there any situations where shipping may cost extra?
Larger orders, multiple pump kits, bulk solar panel orders, or special packing requirements may incur additional freight. If this applies, we’ll contact you before dispatch.
Do you ship to rural and remote areas?
Yes. We ship Australia-wide. Remote or restricted locations may require additional freight or longer delivery times.
How long does delivery take?
Orders usually dispatch within 1–3 business days. Delivery times vary depending on location and carrier.
Do you offer express shipping?
Express shipping may be available on request and is quoted separately.
What do you mean by Authority to Leave?
Orders are delivered with authority to leave unless otherwise requested. Once delivered, responsibility transfers to the customer.
Orders
Can I change or cancel my order?
Please contact us as soon as possible. Orders already dispatched cannot be changed or cancelled.
Can I place an order over the phone or email?
Yes. Contact us and our team can assist with manual orders.
Do you offer trade or wholesale pricing?
Yes. Approved trade customers receive discounted pricing and separate shipping terms.
Can I organise my own freight?
Yes, for trade customers. Freight labels and packing slips must be supplied prior to collection.
Products & Technical
Do your pump kits come complete?
Yes. Our kits include the pump, controller, solar panels, cabling, and required fittings unless stated otherwise.
Do I need batteries to run the pump?
No. All Outback Solar Pumps are designed to run directly from solar panels.
How do I choose the right pump for my bore?
You’ll need to know your bore depth, water level, and required flow. Contact us and we’ll help select the correct model.
Are your pumps suitable for remote or off-grid locations?
Absolutely. Our systems are designed specifically for off-grid and remote water supply.
Can your pumps run pressure systems or tank fills?
Yes. Our pumps support pressure switches and float switches. Optional kits are available.
Can I install the pump myself?
Many customers self-install using our guides. For complex systems, we recommend a licensed installer.
Can your pumps run dry?
Dry-run protection is included, but correct installation and water level monitoring are essential.
Do I need a check valve?
Yes. A check valve is strongly recommended and is included with most kits.
Can I use your pump with an existing solar array?
Possibly. Contact us with your panel specifications and we’ll confirm compatibility.
Returns & Refunds
Do you accept returns?
Returns may be accepted for unused, unopened products by prior approval only.
What items cannot be returned?
Installed products, used equipment, custom orders, and electrical items that have been connected are not eligible for return.
Are return shipping costs covered?
Return freight is the responsibility of the customer unless the item is faulty or supplied incorrectly.
How long do refunds take?
Approved refunds are processed within a reasonable timeframe after inspection.
Warranty
What warranty do you offer?
All Outback Solar Pumps packages include a 24-month product warranty and some accessories 12-months.
What does the warranty cover?
The warranty covers defects in materials under normal use.
What is not covered under warranty?
The warranty does not cover:
Installation or labour
Freight or removal costs
Damage from incorrect installation
Loss of water, produce, livestock, or income
How do I make a warranty claim?
Contact us with your order details and a description of the issue. We’ll guide you through the process.
Trade & Wholesale
Do trade customers receive free shipping?
Trade pricing does not include free shipping. Perth metro customers may qualify for Free Into Store delivery.
Do you offer drop shipping for trade customers?
Yes. Direct-to-customer drop shipping is available for a flat-rate fee.
Can trade customers collect orders themselves?
Yes, with prior arrangement and supplied freight documentation.
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